| We value your business and understand that a
reasonable return policy is your primary concern. We stand strongly
behind our Fresh mouse pads and you can rest assured that when
you do business with fastpads.com you are covered by a money
back guarantee. All our Fresh mouse pads are completely returnable
as long as the item has not been used, and/or damaged. The item
must be accompanied by all components and accessories including
but not limited to shipping packaging, tags, etc... Items returned
must be postmarked no later than 7 days of receipt of the original
purchase, no exceptions. Upon receiving and verifying the unused
returned merchandise, your account will be promptly refunded
in the same form of payment or your item may be exchanged at
no extra cost to you. However, there will be a 20% restocking
fee for Fresh mouse pads returned opened and or used in which
case all shipping costs will not be refunded. Shipping costs
are a non-refundable charge unless we ship you an incorrect
item and or we determine that your item was damaged by us. Although
our image stamping process is executed manually by hand by our
3rd party manufacturer, 95% of it is successful first quality
and will not be an issue. However, because of the permanent
embossing intended for infinite hours of use, there is a possibility
that you may or may not experience fading and or discoloration.
If you receive your premium pad and decide that there is an
issue with image print quality and it is unacceptable you may
return your pad for a FULL REFUND of purchase price. Unfortunately,
we cannot refund shipping costs unless product is defective
by us.
If you believe your order is inaccurate or damaged please
accept our deepest apologies as we assure you that this is
not our business model. We pride ourselves in consistently
reliable shipping, impecable quality, and courteous customer
service. Any claims for damaged items or discrepancies (for
example: missing items in your order) must be submitted to
our courteous Customer Service Team within 24 hours post delivery.
To return your purchase, please send an email to: returns@fastpads.com
or call us at 626-523-5209 Monday-Friday 9:00 am - 7:00 pm
PST. We will issue you a code to expedite the return process.
We cannot issue a refund if your item is returned without
a return authorization number or without secure return packaging.
Your best interest in mind, we must emphasize that you use
Insured UPS or Insured US Postal when returning goods. Send
the package to the following address:
fastpads.com
Return# xxxxxx or Exchange# xxxxx (please mark accordingly).
640 East 40th Place
Los Angeles, CA. 90001
During weekdays (excluding holidays) all Fresh mouse pads
indicated as "IN STOCK" on this website are ready
for immediate shipping and usually ship within 24 hours of
confirmed and received payment. We ask that you please consider
heavy holiday postal traffic and allow yourself several days
for unavoidable delays near major holidays. If for some reason
we are unable to fulfill your order, you will be notified
via email of expected date of shipping and you may be entitled
to a discount. All shipping fees are 100% non-refundable for
undeliverable, returned, or unclaimed packages unless we have
made a mistake in your shipping address.
All orders are shipped via reliable and convenient United
States postal service "USPS" FIRST CLASS MAIL to
all customers. Approximate days for receipt of your Fresh
mouse pad varies substantially directly affected by your distance
from our headquarters located in Los Angeles, Southern California
USA. Anywhere from 2-8 days (2-4 west coast, 4-8 days east
coast).
We apologize for any inconvenience however we currently do
not:
Allow for cancellation of orders after they have been placed
or
Offer overnight or any faster shipping method other than that
indicated above
ship to any address other than your billing address to prevent
fraud unless arrangements have been made in writting with
a fastpads.com representative.
We appreciate your understanding.
For more information regarding shipping, you may send an
email to: shipping@fastpads.com or call our customer service
team at 626/523/5209.
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